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Guaranteed Ride Program

Commuters

It happens. Emergencies and unexpected situations arise. If you or your driver gets sick, or if your driver can't pick you up, no problem.  511NY Rideshare's Guaranteed Ride Program is hassle-free and easy to use. And the best part is, there's no cost to you. It's like an insurance policy for commuters. If you miss your ride, carpool or vanpool from work due to an emergency, we'll pay for you to get to your destination by public transit or taxi. It's that easy (limitations apply).

To enjoy the benefit of a Guaranteed Ride, become a 511NY Rideshare member by signing up here. You’ll receive an activation email from us. Simply activate your account, complete your member profile, and then fill out the Guaranteed Ride sign up form and we’ll send you a Guaranteed Ride Welcome Kit with detailed program information.  (Terms and Conditions apply.)

Employers 

The top concern cited by employees who are reluctant to rideshare is what to do when an emergency or an unexpected situation arises at home, school or elsewhere, and no vehicle is available for them to leave work.

511NY Rideshare's Guaranteed Ride Program is like an insurance policy for your employees. If a ridesharing employee misses his or her carpool or vanpool from work due to an emergency, we'll pay for the ride to the destination by public transit or taxi (limitations apply). To learn more about our Guaranteed Ride Program, email us or call 511 and say "Rideshare." Out-of-state callers can call 888-GO511NY (888-465-1169), select a region (Hudson Valley/Catskills, Long Island, New York City Metro) and then say "Rideshare."