New York City

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ATTENTION GRP MEMBERS: Starting on 5/29/2022, GRP terms and conditions will be changing. Click the links to review program Terms of Service changes and our Frequently Asked Questions.

Members who carpool or vanpool to or within New York City can use up to $300 per year toward qualified rides. To be eligible, members must work in one of the five boroughs and carpool or vanpool at least two days a week, to AND from work, including on the day that they need the guaranteed ride. 

Members may use the Guaranteed Ride Program (GRP) in the event of an emergency or an unexpected situation. The following are examples of valid reasons to utilize the program:

  • Medical emergency
  • Family emergency
  • Unscheduled overtime
  • Carpool vehicle breaks down
  • Carpool/vanpool driver unavailable

The GRP may NOT be used for:

  • Personal errands or travel
  • Pre-planned medical or dental appointments
  • Business-related travel
  • Non-emergency side trips on the way home
  • Trips to work

Members who carpool or vanpool to or within New York City are eligible to receive a guaranteed ride up to $40 per individual ride, with a maximum of $300 per year.

Approved GRP members can request a ride through local cab, Uber, Lyft, and The Drivers Cooperative; the choice is yours. Note that requesting a ride varies by partner; please see the instructions for your preferred rideshare partner below.

To request a local cab or utilize transit, please follow the steps below:

  1. Take transit or a local cab provider to your destination during an emergency. Individuals who take a cab can use a provider of their choice. Please remember to keep the receipt, as 511NY Rideshare will be reimbursing you for your ride.
  2. Fill out the reimbursement voucher. Members will receive vouchers via email after registration and approval for GRP. Please note that incomplete vouchers will not be accepted.
  3. Mail the completed voucher with your receipt to the address provided on the voucher within 30 days of taking a ride. Members will be reimbursed via check for their commute, up to $40 per trip (gratuities are not reimbursable).

Please note all guaranteed ride trips are reviewed to ensure that they follow the program guidelines and are subject to approval. Trip expenses over $40 will not be reimbursed. Through the Guaranteed Ride Program, you can only access $300 in total ride credits per year between Uber, Lyft, The Drivers Cooperative, cab, and public transit.

After becoming a member of 511NY Rideshare, you must add the 511NY Rideshare-NYC profile to your Uber account before an emergency arises. If you have been approved for the New York City GRP program, call Member Support at 866-NYCOMMUTE or email us at grp@511NYRideshare.org to receive instructions on how to add the 511NY Rideshare profile to your Uber account

Please allow 24 to 48 hours for our team to approve your account. Individuals will receive an email with steps on how to add the 511NY Rideshare profile to their Uber account. To order a ride, please follow the steps below:

  1. Enter destination
  2. Tap on the profile switcher
  3. Switch to the "511NY Rideshare" profile

While requesting a ride, members will be prompted to answer questions regarding the reason for their ride, which must be completed to qualify.

Please note all guaranteed ride trips are reviewed to ensure that they follow the program guidelines and are subject to approval. Trip expenses over $40 will be billed to the user by Uber. Through the Guaranteed Ride Program, you can only access $300 in total ride credits per year between Uber, Lyft, The Drivers Cooperative, cab, and public transit.

511NY Rideshare is not responsible for rideshare fees, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. If you believe you have received a fee in error or need to check on the status of your ride, please contact customer service for the rideshare provider.

To request a ride through Lyft, please follow the steps below:

  1. Call 866-NY-COMMUTE (1.866.692.6668), Monday through Friday between 6am and 7pm. Our Member Support team will determine the eligibility of the ride based on the quoted trip cost, reason for the ride and trip location.
  2. Once approved, Member Support will arrange the ride over the phone and provide individuals with the make and model of the vehicle, license plate number and driver name.
  3. Please be sure to note all the details before accepting the ride from the Lyft driver.

Please note all guaranteed ride trips are reviewed to ensure that they follow the program guidelines and are subject to approval. Trip expenses over $40 will be billed to the user by Lyft. Through the Guaranteed Ride Program, you can only access $300 in total ride credits per year between Uber, Lyft, The Drivers Cooperative, cab, and public transit.

511NY Rideshare is not responsible for rideshare fees, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. If you believe you have received a fee in error or need to check on the status of your ride, please contact customer service for the rideshare provider.

511NY Rideshare now offers an additional Guaranteed Ride Program option to get you home through The Drivers Cooperative to get you home.

  1. Call 866-NY-COMMUTE (1.866.692.6668), Monday through Friday between 6am and 7pm. Our Member Support team will determine the eligibility of the ride based on the quoted trip cost, reason for the ride and trip location.
  2. Once approved, Member Support will arrange the ride over the phone and provide individuals with the make and model of the vehicle, license plate number and driver name.
  3. Please be sure to note all the details before accepting the ride from The Drivers Cooperative driver.

Learn more at www.drivers.coop/download.

Please note all guaranteed ride trips are reviewed to ensure that they follow the program guidelines and are subject to approval. Trip expenses over $40 will be billed to the user by The Drivers Cooperative. Through the Guaranteed Ride Program, you can only access $300 in total ride credits per year between Uber, Lyft, The Drivers Cooperative, cab, and public transit.

511NY Rideshare is not responsible for rideshare fees, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. If you believe you have received a fee in error or need to check on the status of your ride, please contact customer service for the rideshare provider.