Long Island

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Members commuting to or within Long Island are eligible for three (3) rides per calendar month up to $300 per year toward qualified rides. Members may use the GRP in the event of an emergency or an unexpected situation.

Members may use the Guaranteed Ride Program (GRP) in the event of  an unexpected situation. The following are examples of valid reasons to utilize the program:

The GRP may be used for:

  • Family emergency
  • Unscheduled overtime
  • Carpool/vanpool vehicle or bike breaks down
  • Public transportation service disruption
  • Carpool/vanpool driver unavailable

The GRP may NOT be used for:

  • Personal errands or travel
  • Pre-planned medical or dental appointments
  • Business-related travel
  • Non-emergency side trips on the way home
  • Trips to work
  • Weather emergencies

Click the links to review the complete program Terms of Service and our Frequently Asked Questions.

GRP use is limited to three (3) rides per calendar month up to $300 per year toward qualified rides

Approved GRP members can request a ride through Uber, or Lyft; the choice is yours. Note that requesting a ride varies by partner; please see the instructions for your preferred rideshare partner below.

When you are approved for GRP, you will receive a welcome email from Uber with instructions to add the 511NY Rideshare profile to your Uber account. You must complete the steps in the email before you are able to request a GRP ride through Uber.

To order a GRP ride, please follow the steps below:

  1. Enter destination
  2. Tap on the profile switcher
  3. Switch to the "511NY Rideshare" profile

When requesting a ride, members will be prompted to enter the reason for their ride, which must be completed to qualify.

511NY Rideshare is not responsible for rideshare fees, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. If you believe you have received a fee in error or need to check on the status of your ride, please contact customer service for the rideshare provider.

  1. Call (866) 692-6668, Monday through Friday between 6 am and 7 pm. Our Member Support team will determine the eligibility of the ride based on the quoted trip cost, reason for the ride and trip location.
  2. Once approved, Member Support will arrange the ride over the phone and provide individuals with the make and model of the vehicle, license plate number and driver name.
  3. Please be sure to note all the details before accepting the ride from the Lyft driver.
511NY Rideshare is not responsible for rideshare fees, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. If you believe you have received a fee in error or need to check on the status of your ride, please contact customer service for the rideshare provider.