Hudson Valley

511NY Rideshare Members may use the Guaranteed Ride Program (GRP) in the event of an emergency or a qualified unexpected situation (please see qualifying reasons to take a ride). Members commuting to or within the Hudson Valley are eligible for $400 per year toward qualified rides, plus an additional $200 available incrementally with the completion of Bonus Actions*.   

The following are examples of valid reasons to utilize the program: 

  • Driver of a carpool or vanpool had to leave work early for a family or personal emergency  

  • When a regularly scheduled connecting service is not available (for monthly UniTicket Holders only)** 

  • Unexpected personal, family, or medical emergency  

  • Missed last scheduled public transit run  

  • Unscheduled Overtime  

The GRP may NOT be used for: 

  • Transportation impacts due to Weather Emergencies 

  • Significant disruptions to mass transit operations** 

  • Personal errands or travel 

  • Pre-planned medical or dental appointments 

  • Business-related travel 

  • Non-emergency side trips on the way home 

  • Trips to work 

 
* Information about Bonus Actions can be found at the bottom of the page.  

** If a single connecting service is unavailable, GRP is available to monthly UniTicket holders. However, during large-scale disruptions that affect all connecting services, GRP cannot be used due to funding limitations. The GRP administrator reserves the right to decline ride requests in certain situations, especially during weather emergencies. 

There is no limit on the number of rides you can take as long as you do not exceed your GRP allowance. Members can use up to $400 per year toward qualified rides, plus up to an additional $200 after completing Bonus Actions. 

GRP Members can use local cabs, rideshare using service providers like Uber or Lyft), ride with a coworker, family member or friend, or take a transit trip.* 

Service Providers (Uber, Lyft and select local cab companies) can only pick up GRP members at their 511NY Rideshare registered work location or a qualifying connecting services location (see I'm a monthly UniTicket holder). If you do not have access to the 511NY Rideshare Uber account or are unable to call Member Support to schedule a Lyft, you may still take a ride with those services. However, you must fill out the Hudson Valley GRP Reimbursement form to receive your reimbursement if booked outside of 511NY Rideshare. Contact 511NY Rideshare at grphudsonvalley@511nyrideshare.org or 1-866-692-6668 to connect to the accounts for future access.  

511NY Rideshare is not responsible for fees issued by the service provider, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. For any questions about fees or ride status, please contact the service provider’s customer service. 

*This will only qualify for GRP trips, not normal carpool, or transit trips. All trips are at the discretion of a 511NY Rideshare GRP Administrator. 

  1. Print and fill out the Hudson Valley Guaranteed Ride Program Reimbursement Form (located in your Welcome Packet). 
  2. Take your desired TRANSIT or TAXI trip. 
  3. Send a completed Hudson Valley Guaranteed Ride Program Reimbursement Form with a copy of your trip receipt and TRANSIT ticket or TAXI receipt to grphudsonvalley@511nyrideshare.org. Only completed vouchers with a receipt(s) will be accepted.  

You may choose to ride with a coworker, friend or family member during an emergency. 

  1. Print and fill out the Hudson Valley Guaranteed Ride Program Reimbursement Form (located in your Welcome Packet). 
  2. Send a completed Hudson Valley Guaranteed Ride Program Reimbursement Form with a copy of your trip receipt and transit ticket to grphudsonvalley@511nyrideshare.org. Only completed vouchers with a receipt(s) will be accepted. 
  1. Call 511NY Rideshare Member support at 1-866-692-6668, Monday through Friday 6:00 AM - 7:00 PM. Our Member Support team will determine the eligibility of the ride based on the quoted trip cost, reason for the ride and trip location. 
  2. Once approved, Member Support will arrange the ride and share back identifiable information; the make and model of the vehicle, license plate number and driver name. 
  3. Please be sure to note all the details before accepting the ride from the Lyft driver. 

When you are approved for GRP*, you will receive a welcome email from Uber with instructions to add the 511NY Rideshare profile to your Uber account. You must complete the steps in the email before you are able to request a GRP ride through Uber.

Please allow 24 to 48 hours for our team to approve your account. Individuals will receive an email with steps on how to add the 511NY Rideshare profile to their Uber account.

To order a GRP ride using Uber, please follow the steps below:

  1. Enter destination
  2. Tap on the profile switcher
  3. Switch to the "511NY Rideshare" profile

While requesting a ride, members will be prompted to answer questions regarding the reason for their ride, which must be completed to qualify.

*Please allow 24 to 48 hours for our team to approve your account. After, individuals will receive an email with steps on how to add the 511NY Rideshare profile to their Uber account.

511NY Rideshare is not responsible for ride provider fees, such as rider cancellations, vehicle damage, no-shows, or lost and found item returns. If you believe you have received a fee in error or need to check on the status of your ride, please contact customer service for the ride provider

Commuters who hold a valid UniTicket monthly bus/rail or ferry/rail combination ticket are eligible for $400 per year toward qualified GRP rides, plus an additional $200 available incrementally with the completion of Bonus Actions*. Please email your valid UniTicket to grphudsonvalley@511nyrideshare.org each month. Commuters must take one of the following routes: 

  • Ride Hudson Link Bus to Tarrytown or White Plains. 

  • Commute monthly on the Haverstraw-Ossining Ferry 

  • Ride Putnam Moves to Croton Falls Station 

  • Ride Coach USA Route 33 to Croton Falls Station. 

  • Ride the Ridgefield-Katonah Shuttle to Katonah Station. 

  • Ride the Danbury-Brewster Shuttle to Brewster Station. 

  • Ride the New Fairfield-Southeast Shuttle to Southeast Station. 

  • Ride the Dutchess Loop Commuter Train Connection to Beacon, New Hamburg, or Poughkeepsie Stations 

  • Ride the Hudson Rail Link to Spuyten Duyvil Station or Riverdale Station. 

  • Ride the Newburgh-Beacon Bridge Shuttle to Beacon train station 

Bonus Actions are optional activities that GRP members can take to increase their yearly allowance by up to $200 per calendar year. Unused Bonus Action credits expire at the end of each calendar year. The chart below shows the associated credit of each Bonus Action item.

After completing any Bonus Action, email Member Support (info@511nyrideshare.org) to report the action and receive earned credit. The email subject line should include which Bonus Action you are submitting credit for (e.g., Credit for Submit a Testimonial Bonus Action). The following fields are required in the email.

  1. First and Last Name
  2. Zip Code
  3. Bonus Action Name
  4. Proof of bonus action for credit (e.g. Screenshot, Descriptive text, Testimonial, Pledge, etc.)

Please refer to the chart below to learn more about the verification measures unique to each Bonus Action.

Action Requirements Email Requirement Credit
Refer a friend Refer up to three (3) individuals annually to 511NY Rideshare by using your unique referral code in your 511NY Rideshare profile. Copy the unique referral code. $10/action, up to $30 per calendar year
Log your trips Use the 511 Mobility app to calculate how much money you're saving and CO2 emissions you're reducing, every time you carpool, bike, walk or take public transportation. Screenshot of app interface with logged trip(s). $10 per every 5 trips in a 30-day period (up to $30 per calendar year)
Post on Social Media Share one (1) picture when you use a sustainable mode, such as carpooling, vanpooling, taking transit, bicycling, walking, or scooting/skating. Use the hashtag #511NYRideshare and tag 511NY Rideshare! Screenshot of social media post. $10/action, up to $10 per calendar year
Submit a Testimonial Submit up to three (3) testimonials on the Guaranteed Ride Program. Written testimonial (ex. GRP has helped me...) $10/action, up to $30 per calendar year
Pledge to Participate in a Seasonal Event 511NY Rideshare supports several events (e.g., Earth Month, Car Free Day, Bike Month) throughout each year that encourage the use of sustainable transportation, like carpooling, vanpooling, transit, bicycling, walking, and more. Written pledge (ex. I pledge to attend…) $10/action, up to $20 per calendar year
Bring 511NY Rideshare to your organization Work with 511NY Rideshare and your organization to host up to two (2) in-person or virtual seasonal campaign to support deployment of a mobility program. Confirmation that you have hosted an event. $40/action, up to $80 per calendar year
Become a Clean Air NY Advocate Submit one (1) photo and a story about you participating in a "Clean Air Action" on the Clean Air NY Advocate webpage webpage. Confirmation of photo submission and written story. $10/action, up to $10 per calendar year
Find a Carpool Use our “Find a Carpool Partner” tool to find commuters who have a similar route! Screenshot of carpool results. $10/action, up to $10 per calendar year