Request a ride
How do I request a ride through GRH?
When a GRH is needed, you must contact Capital District Transportation Authority Call Center at 518-482-8822 to schedule the trip. Taxi service is available only to those registered with Capital Moves's 511NY Rideshare Guaranteed Ride Home program. Sign up to see if you qualify. Taxi service is non-exclusive (other customers might board during your trip). Customers will forfeit their right to Guaranteed Ride Home privileges if they do not use the service once it is arranged.
You are eligible to register for the Guaranteed Ride Home (GRH) program if you commute for work or school within, into or out of Albany, Rensselaer, Saratoga and Schenectady Counties in one of the following ways at least twice each week: walk, bike, carpool, vanpool, CDTA FLEX On Demand and/or bus.
The program will provide for a maximum of six uses per year, limited to two times in any one month. Additionally, there is an annual (calendar year) cap of $300. CDTA has partnered with Uber to provide comfortable rides for our members.
The guaranteed ride home trip MUST BEGIN FROM WORK and can end at home or another location (e.g. child care or park & ride lot). Emergency-related interim stops are permitted.
GRH Info Cont.
Enroll in GRH
To enroll or check your enrollment status in the Guaranteed Ride Home Program, please login to your Capital Moves account.
Emergencies Eligible for a GRH
- Family illness at home, work or school.
- Personal illness at work.
- Personal or family medical emergency.
- Left stranded at work by a carpool or vanpool.
- Missed the last scheduled bus pick up.
- Unscheduled overtime after arriving at work.
- Any VALID emergency.
GRH may NOT be used for
- Personal errands or travel
- Pre-planned medical or dental appointments
- Business-related travel
- Non-emergency side trips on the way home
- Trips to work
Customers will forfeit their right to Guaranteed Ride Home privileges if they do not use the service once it is arranged.