You are eligible to register for the Guaranteed Ride Home (GRH) program if you commute for work or school within, into or out of Albany, Rensselaer, Saratoga and Schenectady Counties in one of the following ways at least twice each week: walk, bike, carpool, vanpool, CDTA FLEX On Demand and/or bus. Registered CDTA Navigator card holders are also eligible. The program will provide for a maximum of six uses per year, limited to two times in any one month. Additionally, there is an annual (calendar year) cap of $300. CDTA will provide comfortable rides for our members using partnerships with Uber and taxis.
The Guaranteed Ride Home trip must begin from work and can end at home or another location (e.g. child care or park & ride lot). Emergency-related interim stops are permitted.
Use the enrollment form on the right side of this page to see if you qualify through Capital Moves. Visit CDTA for information on how to qualify through the Navigator card.
How do I request a ride through GRH?
When a GRH is needed, you must contact Capital District Transportation Authority Call Center at 518-482-8822 to schedule the trip. The GRH ride service is available only to those registered with Capital Moves’ 511NY Rideshare Guaranteed Ride Home program or are a CDTA Navigator cardholder.
Enroll in GRH
To enroll or check your enrollment status in the Guaranteed Ride Home Program, please login to your Capital Moves account.
Emergencies Eligible for a GRH
Family illness at home, work or school.
Personal illness at work.
Personal or family medical emergency.
Left stranded at work by a carpool or vanpool.
Missed the last scheduled bus pick up.
Unscheduled overtime after arriving at work.
Any VALID emergency.
GRH may NOT be used for
Personal errands or travel
Pre-planned medical or dental appointments
Non-emergency side trips on the way home
Trips to work
Customers will forfeit their right to Guaranteed Ride Home privileges if they do not use the service once it is arranged.
511NY Rideshare is a FREE service. If someone tries to charge you for any 511NY Rideshare services, email us at firstname.lastname@example.org or call us at 866 NY COMMUTE (866-692-6668).
I agree to receive phone calls and/or e-mail messages from other 511NY Rideshare Matching System users.
I agree to receive periodic phone calls or e-mail messages from the 511NY Rideshare Matching System administrators requesting that I review and update my information, and I understand that such review will be required for continued participation in the service. I also understand that the 511NY Rideshare Matching System administrators may call or e-mail me to provide follow-up assistance in the transit trip planner provided, forming my carpool/vanpool or provide further assistance in finding a bicycling partner.
I agree to receive e-mail communications related to the 511NY Rideshare program pertaining to promotions, events, and other related topics. Members can unsubscribe at any time by selecting unsubscribe in e-mail communications, e-mailing email@example.com or calling 866-692-6668.
I understand that the 511NY Rideshare Matching System only provides information that will enable me to form or join a carpool, vanpool, use transit or find a bicycling partner.
I understand that the 511NY Rideshare Matching System provides referral services; it does not certify the character of ridesharing or bicycling participants. I understand that participants use the 511NY Rideshare Matching System at their own risk and that it is my responsibility to screen referrals to my personal satisfaction.
In consideration of being permitted to participate in this program, I hereby release, indemnify, and hold harmless New York State Department of Transportation, the 511NY Rideshare Matching System administrators, and my employer from and against any and all claims, demands, judgments or liability for damage to persons or property of any kind or nature arising directly or indirectly out of my use of the 511NY Rideshare Matching System or participation in 511NY Rideshare.
I understand that the 511 NY Rideshare Matching System, to the extent permitted by law, including Title VI of the Civil Rights Act of 1964, as amended, reserves the right to refuse services to anyone. 511NY Rideshare reserves the right to investigate and take action, including the removal of a user's record, in response to allegation of misconduct or illegal activity.
511NY Rideshare's mission is to make it easier and more efficient for individuals and businesses to access timely information about transportation in New York State. NYSDOT recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they use 511NY Rideshare.
I understand that my personal information will remain confidential and will only be used to provide me with tools, information about products, services and special campaigns that encourage the use of alternatives to driving alone. I understand that 511NY Rideshare may share my personal information with other ridematch systems for the express purpose of maximizing the number of matches I will receive, and that information about me or my commute may be released to a third party for research purposes, and that 511NY Rideshare will not permit any organization with whom it shares my information to sell or re-distribute my information. The names of the organizations with access to my personal information are available upon request from 511NY Rideshare.