Guaranteed Ride Home

Program Details

You are eligible to register for the Guaranteed Ride Home (GRH) program if you commute for work or school within, into or out of Albany, Rensselaer, Saratoga and Schenectady Counties in one of the following ways at least twice each week: walk, bike, carpool, vanpool, CDTA FLEX On Demand and/or bus. Registered CDTA Navigator card holders are also eligible. The program will provide for a maximum of six uses per year, limited to two times in any one month. Additionally, there is an annual (calendar year) cap of $300. CDTA will provide comfortable rides for our members using partnerships with Uber and taxis.

The Guaranteed Ride Home trip must begin from work and can end at home or another location (e.g. child care or park & ride lot). Emergency-related interim stops are permitted.

Use the enrollment form on the right side of this page to see if you qualify through Capital Moves. Visit CDTA for information on how to qualify through the Navigator card. 

How do I request a ride through GRH?

When a GRH is needed, you must contact Capital District Transportation Authority Call Center at 518-482-8822 to schedule the trip. The GRH ride service is available only to those registered with Capital Moves’ 511NY Rideshare Guaranteed Ride Home program or are a CDTA Navigator cardholder.

Enroll in GRH

To enroll or check your enrollment status in the Guaranteed Ride Home Program, please login to your account.

Emergencies Eligible for a GRH

  • Family illness at home, work or school.
  • Personal illness at work.
  • Personal or family medical emergency.
  • Left stranded at work by a carpool or vanpool.
  • Missed the last scheduled bus pick up.
  • Unscheduled overtime after arriving at work.
  • Any VALID emergency.

GRH may NOT be used for

  • Personal errands or travel
  • Pre-planned medical or dental appointments
  • Business-related travel
  • Non-emergency side trips on the way home
  • Trips to work

Other Restrictions

Customers will forfeit their right to Guaranteed Ride Home privileges if they do not use the service once it is arranged.