If you ever have questions or need assistance, call 511 and say "Rideshare" to connect with 511NY Rideshare Customer Service staff (6am to 7pm M-F). If you are calling from out-of-state call 888-GO511NY (888-465-1169), select the Central region and then say "Rideshare." Or email them at info@511NYRideshare.org.
511NY Rideshare is a FREE service. If someone tries to charge you for any 511NY Rideshare services, email us at info@511nyrideshare.org or call us at 866 NY COMMUTE (866-692-6668).
511NY Rideshare's mission is to make it easier and more efficient for individuals and businesses to access timely information about transportation in New York State. NYSDOT recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they use 511NY Rideshare.