Guaranteed Ride Program

511NY Rideshare members in Erie and Niagara Counties who regularly commute by carpool, vanpool, public transit, walking, or biking are eligible for the free Guaranteed Ride Home Program (GRHP). When you need to leave work unexpectedly, and can’t use your regular mode of commute, we’ll get you to your destination by Lyft, Uber, taxi or public transit—up to $200 in total ride credits a year.*

Members are eligible for two rides each month, for a maximum of 24 rides per year. Each ride may be up to $50, and members can use up to $200 per year toward qualified rides.

Members may use the GRP in the event of an emergency or an unexpected situation. The following are examples of valid reasons to utilize the program:

Unexpected personal or family emergency
Unscheduled overtime
Missed last scheduled public transit run
Missed last scheduled public transit run
Driver of a carpool or vanpool had to leave work early for a family or personal emergency
Transportation failure (e.g. bike flat tire)
Weather emergencies (i.e. situations in which the weather would make your sustainable transportation option unsafe to use, such as biking in a snow storm

The GRP may NOT be used for:

Previously scheduled medical appointments
Personal errands or travel
Business-related travel
Natural disasters
Building closings or evacuations
Transit disruptions

*Limits apply

To access the Guaranteed Ride Program, please register for an account with 511NYRideshare here.

511NY Rideshare is a FREE service. If someone tries to charge you for any 511NY Rideshare services, email us at info@511nyrideshare.org or call us at 866 NY COMMUTE (866-692-6668).

I agree to receive phone calls and/or e-mail messages from other 511NY Rideshare Matching System users.
I agree to receive periodic phone calls or e-mail messages from the 511NY Rideshare Matching System administrators requesting that I review and update my information, and I understand that such review will be required for continued participation in the service. I also understand that the 511NY Rideshare Matching System administrators may call or e-mail me to provide follow-up assistance in the transit trip planner provided, forming my carpool/vanpool or provide further assistance in finding a bicycling partner.
I agree to receive e-mail communications related to the 511NY Rideshare program pertaining to promotions, events, and other related topics. Members can unsubscribe at any time by selecting unsubscribe in e-mail communications, e-mailing info@511nyrideshare.org or calling 866-692-6668.
I understand that the 511NY Rideshare Matching System only provides information that will enable me to form or join a carpool, vanpool, use transit or find a bicycling partner.
I understand that the 511NY Rideshare Matching System provides referral services; it does not certify the character of ridesharing or bicycling participants. I understand that participants use the 511NY Rideshare Matching System at their own risk and that it is my responsibility to screen referrals to my personal satisfaction.
In consideration of being permitted to participate in this program, I hereby release, indemnify, and hold harmless New York State Department of Transportation, the 511NY Rideshare Matching System administrators, and my employer from and against any and all claims, demands, judgments or liability for damage to persons or property of any kind or nature arising directly or indirectly out of my use of the 511NY Rideshare Matching System or participation in 511NY Rideshare.
I understand that the 511 NY Rideshare Matching System, to the extent permitted by law, including Title VI of the Civil Rights Act of 1964, as amended, reserves the right to refuse services to anyone. 511NY Rideshare reserves the right to investigate and take action, including the removal of a user's record, in response to allegation of misconduct or illegal activity.

Privacy

511NY Rideshare's mission is to make it easier and more efficient for individuals and businesses to access timely information about transportation in New York State. NYSDOT recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they use 511NY Rideshare.

I understand that my personal information will remain confidential and will only be used to provide me with tools, information about products, services and special campaigns that encourage the use of alternatives to driving alone. I understand that 511NY Rideshare may share my personal information with other ridematch systems for the express purpose of maximizing the number of matches I will receive, and that information about me or my commute may be released to a third party for research purposes, and that 511NY Rideshare will not permit any organization with whom it shares my information to sell or re-distribute my information. The names of the organizations with access to my personal information are available upon request from 511NY Rideshare.
The 511NY Rideshare website (https://511NYRideshare.org and https://511Mobility.org) stores “cookies” (small data elements) on users’ computers. The website uses cookies to facilitate customer website use (e.g. to keep you logged in until your session ends). No personal information is stored in cookies, nor are they used for other undesirable purposes like tracking or advertising.
511NY Rideshare does not collect personal information about you or your browsing or calling session. Because this privacy policy applies only to 511NY Rideshare, you should examine the privacy policy of any website, service, or application, including those of other state agencies, that you access using 511NY.

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Guaranteed Ride Program

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