Guaranteed Ride Program

511NY Rideshare members in Erie and Niagara Counties who regularly commute by carpool, vanpool, public transit, walking, or biking are eligible for the free Guaranteed Ride Program (GRP). When you need to leave work unexpectedly, and can’t use your regular mode of commute, we’ll get you to your destination by Lyft, Uber, taxi or public transit—up to $175 in total ride credits a year.*

Members are eligible for a maximum of 12 rides per calendar year. Each ride may be up to $45, and members can use up to $175 per year toward qualified rides.

Members may use the GRP in the event of an emergency or an unexpected situation. The following are examples of valid reasons to utilize the program:

• Unexpected personal, medical, or family emergency
• Unscheduled overtime
• Missed bus/train
• Public transportation service disruption
• Carpool/vanpool vehicle is unavailable
• Carpool/vanpool driver unavailable
• Transportation failure (e.g., bike flat tire)
• Weather emergencies (i.e., situations in which the weather would make your sustainable transportation option unsafe to use, such as biking in a snowstorm)

The GRP may NOT be used for:

• Previously scheduled medical appointments
• Personal errands or travel
• Business-related travel
• Non-emergency side trips on the way to or from work

*Limits apply