Guaranteed Ride Program

It happens. Emergencies and unexpected situations arise. If you or your driver gets sick and have to leave work early, or one of you have to work over time, no problem. 511NY Rideshare's Guaranteed Ride Program is like a commuter insurance policy.

As an active carpooler or vanpooler you are preapproved for the Guaranteed Ride Program. All you need to do is let 511NY Rideshare know who you are carpooling with so we can confirm ridership. Then if you miss your carpool or vanpool due to an emergency or overtime, we'll pay for the ride to the destination by public transit or taxi.

  • Simply complete this voucher form 
  • Attach the travel receipt, and mail it to:
    511NY Rideshare c/o CommuterLink
    120-32 Queens Blvd., 3rd Floor
    Kew Gardens, NY 11415
  • And if you qualify 511NY Rideshare will issue you a check (up to a maximum of $40 per trip, and $200 per year).

To learn more about the Guaranteed Ride Program email us or call 511 and say "Rideshare." Out-of-state travelers can call 888-GO511NY (888-465-1169), select the New York City Metro region and then say "Rideshare."